Amavis failing reporting “TROUBLE in child_init_hook: BDB can’t connect db env. at /var/lib/amavis/db”

Keyword index

• Amavis trouble in child_init_hook
• Amavis not processing mails, consuming 100% cpu

Introduction

If you find next logs repeatedly and at the same time amavis is not working properly:

Apr 25 11:40:17 node01[30000]: (!!)TROUBLE in child_init_hook: BDB can't connect db env. at /var/lib/amavis/db: File or directory does not exists. at (eval 94) line 342.
Apr 25 11:40:17 node01[30001]: (!!)TROUBLE in child_init_hook: BDB can't connect db env. at /var/lib/amavis/db: File or directory does not exists. at (eval 94) line 342.

Follow next steps to recover service and to stop old notifications:

Resolution

This error is detected and automatically recovered by Core-Admin. If you already have Core-Admin, you might have an old version. Upgrade it:

# crad-update.pyc  -u
# crad-update.pyc  -g

Then, manually recover by running the command (or just wait core-admin to do it for you in a few minutes):

# /usr/share/core-admin/tools/mail_admin/amavis-watcher.pyc --verbose

After that, you should have service recovered. Restart agent and log-watcher to discard old notifications:

# /etc/init.d/crad-log-watcher  restart
# /etc/init.d/crad-agent  restart